IT Service Management: A Guide for ITIL Foundation Exam...

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IT Service Management: A Guide for ITIL...

IT Service Management: A Guide for ITIL Foundation Exam Candidates Second Edition

Name: IT Service Management: A Guide for ITIL Foundation Exam Candidates Second Edition
ISBN: 9781906124939

John Sansbury, Richard Griffiths, Aidan Lawes

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ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.

Կատեգորիաներ:

Business & Economics - Management & Leadership

Տարի:

2012

Հրատարակում:

Հրատարակչություն:

British Informatics Society Ltd

Լեզու:

english

Էջեր:

240

ISBN 10: